KHATRA – Besides being a direct importer and supplier of beautiful, high-quality Floor Tiles, Wall Tiles, and Decorative Tiles that are continuously updated according to the latest design trends and styles, we also provide OEM and ODM customized wall and floor tile manufacturing tailored to specific project designs, ranging from residential to commercial spaces.

Custom ocean wave mosaic tile production according to Hyatt Ha Long project design

Production of customized ocean wave mosaic mural for Hyatt Ha Long project
The Khatra customized tile production process is divided into two main categories: ODM and OEM
1. ODM – Designed and manufactured based on Client’s ideas
1.1. Requirement Intake
The client sends reference images. KHATRA reviews and clarifies detailed requirements to ensure feasibility and suggest suitable solutions.
1.2. Proposal and Prototyping
Based on the client’s images/ideas, the factory’s design team drafts a concrete tile concept.
One or more sample options are then manufactured and sent to Vietnam for client review and approval.

Client selects option B
1.3. Sample Approval and Contract Signing
Once the sample is approved, the client finalizes the quantity, signs the contract, and makes a 30% deposit of the contract value.
1.4. Production and Shipping
Tiles are produced at the factory precisely following the approved design. Production and shipping time to Vietnam: 30–45 days

Lotus mural tile produced at the factory
1.5. Delivery and Payment
KHATRA notifies the client upon arrival. The client inspects the goods and pays the remaining balance. KHATRA delivers to the agreed location as stated in the contract.
Another townhouse ODM customized mosaic mural sample
2. OEM – Manufacturing to Design Specifications
2.1. Requirement Intake
The client sends design ideas and specifications regarding desired material, dimensions, shape, and color. KHATRA reviews and clarifies detailed requirements to ensure feasibility and propose optimal solutions.
Here is an example where KHATRA produced customized tiles for the Bason District 1 swimming pool project. The client already had material samples (3D renderings, colors, dimensions) and wanted to upgrade the surface to R10 – R11 slip-resistant finish
Another example: for the White Palace Vo Van Kiet project, the design team was looking for a bamboo-stalk tile model, with the brief to recreate a green bamboo forest

Green color selected by the White Palace project
KHATRA proposed a convex bamboo-stalk tile sample, achieving the desired color and surface texture, but it presented installation challenges.

Convex bamboo stem tile
Subsequently, switching to a concave tile solution based on the Bat Trang ceramic tile sample provided by the project designers, KHATRA proceeded to manufacture Porcelain tiles.
2.2. Sampling and Physical Review
- KHATRA receives the reference sample, sends it to the factory for cross-matching, and produces test samples matching the existing design
- Samples are sent to Vietnam for client inspection and sign-off.

Concave bamboo stem tile for the White Palace project
2.3. Sample Approval and Contract Signing
After the sample is approved by the client, the client finalizes the quantity, signs the contract, and places a 30% deposit of the order value.

Finished Bamboo Prj-G17 tile
2.4. Production and Shipping
Tiles are produced at the factory strictly according to the approved specifications. Production and shipping time to Vietnam: 30–45 days.
KHATRA notifies the client upon arrival. The client inspects the shipment and settles the balance. KHATRA completes delivery to the contractually agreed location.

White Palace uses Khatra decorative wall tiles
3. Projects Featuring KHATRA Customized Tiles